I'm starting out the new year frustrated. The brick wall I hit isn't important but I let myself get really annoyed about it. I'm like that sometimes. The difference between old Rebecca and new Rebecca is that old Rebecca would have gotten in her car, driven the mile to the office, and would have talked to someone's face. It wouldn't have been pretty or productive, but it would have been memorable. But old Rebecca knows that some memories aren't worth making, and has mellowed out considerably.
The first crazy maker of 2014 was about milk delivery.
I decided I wanted good quality, healthy milk delivered to my front door by The Longmont Dairy. Sounds easy. Just call and set it up. Right? Not at all. I called and was told that I could set it up online (translate that as "Don't bother me. I just work here in customer service"), but then She#1 added that I would have to auto pay. I had read the Longmont Dairy website and there was no mention of auto pay anywhere on it. In fact, it said they would bill on the first of the month for the previous month's deliveries which was fine with me. That's what I wanted to do. I asked She#1 why I needed to auto pay. She said she didn't know. Then she guessed that it just must be the route. She took down my home phone number and cell number and was supposed to email me an account number. I was told to activate my account by 4:30 that afternoon. If I had gotten that email as promised, I would have just set up the delivery of two gallons of milk a week at $3.99 each despite my lack of satisfaction about having to do so. But the email never arrived and she never called me on either of my two phone numbers to admit she hadn't been able to correctly write down a simple email address.
I phoned back the next morning and got She#2 who kept interrupting me so we didn't get off to a good start. Once she listened, we made even less progress. I asked her why I had to be on auto pay when there was nothing mentioned about it on the website. She got snippy with me. "I don't know," she said. I said that wasn't a very satisfactory answer, and she replied, "If I knew why I'd tell you.....Ma'am." It was the pause between the bitch tone and the "Ma'am" that pissed me off. Knowing I have a temper, I wisely got off the phone. It's just about milk, after all. I then received the email to set up the account. On the email it stated that individual orders of $100 or more had to be paid with auto pay. My order would be around $8.00 week, so that didn't sound right.... Oh, how nice! A place to email questions to Longmont Dairy! So I've been exchanging emails with another lady for several days now. Finally, today, she wrote that my neighborhood has a high number of collections and that "could be" why it's auto pay. I had also asked for an explanation of what auto pay involves. Are the funds taken out in advance? Weekly? Monthly? but no answer on that. We people of the Westside Hood are sneaky and must not be given any straight answers lest we rip off Longmont Dairy for $8.00.
So, that's the sort of crap that makes me wonder what the world is coming to when a company can't handle a simple milk delivery order with some decent customer service. I don't like being lumped in with some deadbeats. I don't like being spoken to rudely when I'm being polite. And I was always polite. They weren't. I don't like vague answers. You sell dairy products, Longmont Dairy. It can't be that difficult to know the subject thoroughly.
I've been buying milk at the grocery store for years and I will continue to do so at this rate. It's the original auto pay system. I wish I'd never called them in the first place. Once I made the choice to write this delivery stuff off as a bad idea, I immediately felt better. Maybe someday in the distant future I'll be able to enjoy the luxury of fresh, wholesome milk delivered to my door, but not today.
The first crazy maker of 2014 was about milk delivery.
I decided I wanted good quality, healthy milk delivered to my front door by The Longmont Dairy. Sounds easy. Just call and set it up. Right? Not at all. I called and was told that I could set it up online (translate that as "Don't bother me. I just work here in customer service"), but then She#1 added that I would have to auto pay. I had read the Longmont Dairy website and there was no mention of auto pay anywhere on it. In fact, it said they would bill on the first of the month for the previous month's deliveries which was fine with me. That's what I wanted to do. I asked She#1 why I needed to auto pay. She said she didn't know. Then she guessed that it just must be the route. She took down my home phone number and cell number and was supposed to email me an account number. I was told to activate my account by 4:30 that afternoon. If I had gotten that email as promised, I would have just set up the delivery of two gallons of milk a week at $3.99 each despite my lack of satisfaction about having to do so. But the email never arrived and she never called me on either of my two phone numbers to admit she hadn't been able to correctly write down a simple email address.
I phoned back the next morning and got She#2 who kept interrupting me so we didn't get off to a good start. Once she listened, we made even less progress. I asked her why I had to be on auto pay when there was nothing mentioned about it on the website. She got snippy with me. "I don't know," she said. I said that wasn't a very satisfactory answer, and she replied, "If I knew why I'd tell you.....Ma'am." It was the pause between the bitch tone and the "Ma'am" that pissed me off. Knowing I have a temper, I wisely got off the phone. It's just about milk, after all. I then received the email to set up the account. On the email it stated that individual orders of $100 or more had to be paid with auto pay. My order would be around $8.00 week, so that didn't sound right.... Oh, how nice! A place to email questions to Longmont Dairy! So I've been exchanging emails with another lady for several days now. Finally, today, she wrote that my neighborhood has a high number of collections and that "could be" why it's auto pay. I had also asked for an explanation of what auto pay involves. Are the funds taken out in advance? Weekly? Monthly? but no answer on that. We people of the Westside Hood are sneaky and must not be given any straight answers lest we rip off Longmont Dairy for $8.00.
So, that's the sort of crap that makes me wonder what the world is coming to when a company can't handle a simple milk delivery order with some decent customer service. I don't like being lumped in with some deadbeats. I don't like being spoken to rudely when I'm being polite. And I was always polite. They weren't. I don't like vague answers. You sell dairy products, Longmont Dairy. It can't be that difficult to know the subject thoroughly.
I've been buying milk at the grocery store for years and I will continue to do so at this rate. It's the original auto pay system. I wish I'd never called them in the first place. Once I made the choice to write this delivery stuff off as a bad idea, I immediately felt better. Maybe someday in the distant future I'll be able to enjoy the luxury of fresh, wholesome milk delivered to my door, but not today.
The only cow picture I have.
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